Patient Information

Appointment Policies

New Parents: If you are about to become a new parent, we encourage you to make an appointment to meet us. There is no charge for this prenatal visit.

New Patients: Please come 15 minutes early to fill out necessary information forms. Please bring your child’s immunization record.

Routine Policies:

• Sick or injured children will be worked into the schedule as soon as possible.
• If your child is seriously ill or injured, please alert our staff immediately.
• Please communicate with our staff if you feel your child’s visit will require more than the usual amount of time. Examples of this include serious behavioral problems, premature infants, gynecological exams, or any child who has a chronic illness or disease.
• Please call us to cancel appointments you do not wish to keep.
• When one of your children has an appointment, please do not bring other children to be seen unless you have notified us first. Each child will have a separate visit and an additional appointment time is required. There will be a charge for each child seen.
• School, camp, and sports physicals need to be scheduled well in advance. This is especially important at the beginning of a new school year. Please bring all your forms with you and fill out as much as you can at home.
• We can rarely see patients who are more than thirty minutes late for an appointment. If you have waited more than twenty minutes after signing in, please notify one of our staff.

Billing Policies

Financial Policy: Thank you for considering to choose our practice, We are committed to assisting you with your insurance and financial obligations. We accept insurance assignment, cash, checks, Visa and MasterCard.

Please read our financial policy below:

Our practice is committed to providing the best treatment for our patients and we charge in accordance of what is usual and customary for our area. Patients are responsible for payment regardless of any insurance company’s arbitrary determination of usual and customary charges. Our practice participates with most major insurance carriers. If you have questions regarding the acceptance of your plan, please speak with one of our front desk or insurance staff members.

Please be sure your insurance information is current at each visit. We will require a copy of your insurance card before services are performed. We will file all insurance in a timely manner. Updated insurance information must be given at the time of services. Failure to do so may obligate you for payment for services rendered. We do not become involved in Third Party liabilities. We do not accept an attorney letter of payment guarantee.

Co-pays: Please have your co-pay ready upon arrival. Co-pays must be collected at the time services are rendered. Failure to render co-payment at the time of services will result in non-compliance with your insurance carrier and could be reported to the carrier as designated under our insurance contract.

Co-Insurance: There may be some co-insurance and/or deductible charges associated with your insurance plan.. The co-insurance or deductible is your responsibility and will need to be paid upon receipt of your monthly statement after payment has been made by your insurance. If your insurance does not cover services provided (example:well child checks may not be covered) payment in full is expected at the time of the visit.

Pre-certification: Pre-certification (referrals) may be required by your health plan before referrals to a specialist are made or before certain procedures, tests, or surgeries are performed. We will assist you in the referral process by contacting your insurance company on your behalf.

We are contracted with the following Insurance companies: